Return & Refund Policy

Last updated: January 2025

Eligible for Return & Exchange

• Unopened products in original sealed packaging
• Items received damaged, leaking, or broken during courier transit
• Incorrect product delivered (different from what was ordered)
• Within 5 days from the date of courier delivery

How Doorstep Reverse Pickup Works

1. Click Initiate Return or Initiate Exchange above (or on the Order Tracking page).
2. Enter your Order Reference number and select the reason.
3. Our logistics coordinator will book a courier rider to collect the package directly from your doorstep.
4. Once inspected at our hub, replacement dispatch or refund is processed immediately.