Privacy Policy

Last updated: January 2025

BigBasket.pk is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, and phone number when you create an account or place an order
• Delivery address and payment method details
• Product reviews and ratings you submit
• Communications you send us via contact forms or email

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your customer service requests
• To send promotional offers (you can unsubscribe at any time)
• To improve our website and product offerings

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share information only with trusted service providers (courier companies, payment processors) under strict confidentiality agreements.

4. Cookies

We use cookies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie settings in your browser.

5. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology.

6. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Unsubscribe from marketing communications at any time

7. Contact Us

For questions about this Privacy Policy, email us at info@bigbasket.pk or WhatsApp 0300-1234567. We are based in Lahore, Pakistan.