How We Check Product Authenticity

BigBasket.pk sources products through established suppliers and checks each item’s packaging, labels, condition, and identifying information before it is dispatched.

Supplier screening

We review supplier history, product sourcing information, and consistency before adding or replenishing products.

Packaging inspection

Our team checks seals, print quality, labels, batch information where supplied, and visible signs of tampering.

Condition before dispatch

Items are checked for damage, leakage, incorrect variants, and unsuitable remaining shelf life before packing.

Customer support

If an item appears incorrect or arrives damaged, contact us promptly with clear photos so our team can investigate.

Need help with a product?

Keep the product, packaging, invoice, and labels available while our support team reviews your concern.

Contact support Return policy

Authentic beauty, delivered