Refund & Return Policy

We at Bigbasket.pk understand the importance of Returns & Replacements when it comes to shopping online. But, in order to evade fraudulent activities,
following conditions must be met to be eligible for our Return & Replacement offer:

Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
Claims must be raised within 7 days of delivery date. Any claim raised after 7 days of the delivery date will not be accepted.
Claimed item must not be unsealed / opened / used and should stay in its original packaging & condition.
Replacement will only be issued against claims that are posted back to our warehouse in 7 days of delivery date. Once the return
is received and analysed by quality assurance team, replacement will be issued upon successful product condition evaluation.
Customers can choose to send the item back to our address or request a pick-up and our team will arrange pickup via the logistic
partners (if the facility is available in the concerned city/area).
The items being returned are customers’ responsibility until they reach our warehouse, so should be properly packed to avoid delivery damages.
Replacement of same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement –
please report the case in detail to Customer Service team for any possibility.
Replacement of same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement.

Delivery Time

Normally delivery times 3 to 5 working days. As you know we are selling all imported products that the reason some delivery takes up to one month but this will updated customer in start. Products are original that’s money back guarantee with 7 days. Also in reasonable prices according to market.Â